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Legal & Policies

Shipping Policy

Insured, tracked delivery — handled with the same care we put into every piece.

Shipping Options

  • Next-day delivery within the UAE — complimentary.
  • 1–2 day standard delivery within the UAE — complimentary.
  • International delivery within 2–3 business days — complimentary for all orders.
  • Click & Collect from selected boutiques.

Carriers & Insurance

All orders are dispatched via insured services (primarily FedEx). Coverage applies until the package is signed for at the delivery address.

Duties & Taxes

For international orders, the customer is responsible for any applicable customs duties, import taxes and brokerage fees levied by the destination country.

Tracking Your Order

Once dispatched, you will receive an email with a tracking number. You can monitor the package status from your account.

Track an existing order from your orders page

Address Changes

Shipping addresses can be updated until the order is dispatched. Please contact us as soon as possible if a change is needed.