International Orders
When an R Rumi Diamond creation travels across a border, the destination country may apply customs duty, import taxes and clearance charges. This page explains what those charges are, who pays them and how we help you anticipate them.
Before You Order
Customs charges are levied by the destination country's authorities — not by R Rumi Diamond. We do not set them, mark them up or receive any part of them.
During checkout we state clearly, per destination, whether duties and import taxes are included in your total or payable on arrival — never an ambiguous “customs may apply”.
Last updated: August 2026
Duty and import tax rates are set by the destination country and depend on its regulations for precious jewellery.
Whether charges are included in your total or collected on arrival is stated per destination before you pay.
Our insured carriers manage customs clearance and collect any duties payable before or upon delivery.
Every shipment is declared at its full value with complete documentation. We never under-declare or mark orders as gifts.
When jewellery is imported into a country, its authorities may apply one or more of the following charges before releasing the shipment:
Orders delivered within the United Arab Emirates do not attract import charges — applicable VAT is shown at checkout.
International orders may attract customs charges depending on the destination country, the declared value of the piece and local thresholds. Some countries exempt shipments below a de minimis value; fine jewellery typically exceeds these thresholds.
For international orders, the customer is responsible for any applicable customs duties, import taxes and brokerage fees levied by the destination country, unless the checkout order summary for your destination states that these charges are included.
The responsible party is always stated clearly during checkout, before you confirm payment.
Related policy: Shipping Policy — Duties & TaxesCustoms authorities calculate charges from the shipment's declared value and classification. The main factors are:
We cannot predict the exact amount a customs authority will charge. For an estimate before ordering, contact our client care team with your destination country.
Where duties are payable by the recipient, the carrier contacts you during clearance — typically by email or SMS — with the amount due and payment instructions. Payment is made directly to the carrier or customs authority, before or upon delivery.
Clearance normally adds little or no time to delivery. A shipment awaiting duty payment is held securely by the carrier until payment is received.
Every international shipment travels with a commercial invoice stating the full purchase value, alongside any diamond certification accompanying the piece.
We declare every shipment accurately and completely. We do not under-declare values or mark purchases as gifts — doing so is unlawful and would void insurance protection during transit.
If a shipment is refused, or duties remain unpaid and the shipment cannot clear customs, it is returned to us. In that case, unrecoverable charges — return shipping, duties assessed and clearance fees — may be deducted from any refund, in line with our return policy.
If you are unsure about charges after an order has shipped, contact our client care team before refusing delivery — we can usually resolve the question with the carrier directly.
Related policy: Return Policy and WarrantyCustoms regulations, duty rates and tax treatments change as destination countries update their rules. This page may be updated to reflect such changes. The effective and last-updated dates are shown at the end of this page.
Our client care team can outline the customs treatment for your destination — including whether duties are included in your total or payable on arrival — before you place your order.
Effective date: August 2026 · Last updated: August 2026
Client Care
Our specialists can explain duty treatment for your destination, estimated charges and required documentation before you order.