Your Trust,
Protected

We use reasonable technical and organisational safeguards to protect customer information against unauthorised access, alteration, disclosure, loss or misuse.

No system can be guaranteed absolutely secure. We take appropriate measures, regularly review our controls, and improve them as technology and risks evolve.

Our website uses HTTPS encryption so that information exchanged between your browser and our servers — including submitted forms and session data — is protected in transit.

Check that your browser displays the secure connection indicator before submitting sensitive information.

Payments are processed by authorised payment providers, and your card details are handled within the provider’s secure environment. R Rumi Diamond does not store complete card numbers or security codes.

To protect you and the maison, additional verification may be requested, and suspicious transactions may be delayed or declined.

Your account is protected by your password. Choose a secure, unique password, keep your login credentials private, and sign out on shared devices. Contact our client care team immediately if you notice suspicious activity.

We may conduct additional checks to protect our customers and the company, including:

• Address and payment verification
• Transaction monitoring and order review
• Identity and contact confirmation
• Delivery restrictions where warranted

Access to customer information is limited to authorised staff, granted on the basis of business need. Staff and service providers are expected to maintain confidentiality. Access permissions may be reviewed or revoked, and internal activity may be monitored where permitted.

Our website relies on carefully selected external providers for payment processing, hosting, content delivery, fraud prevention, analytics, customer communication, and logistics. How these providers handle personal data is described in our Privacy Policy.

If a security issue arises, we follow a structured process:

1. 1Identify and assess the issue
2. 2Limit unauthorised access
3. 3Investigate cause and impact
4. 4Restore affected systems
5. 5Notify parties where legally required
6. 6Improve security controls

Security is shared. Protect your account credentials, never share one-time passwords, verify official communication, use secure devices, report suspicious messages, and keep your contact information updated.

R Rumi Diamond will never request full payment credentials through informal messages, social media or messaging apps.

Luxury maisons are frequently impersonated. Verify the official website domain, do not trust unexpected payment links, never send card details over social media or messaging apps, and be cautious of promotions that seem too good to be true. When uncertain, contact the official concierge directly.

This Security Policy may be updated to reflect changes in technology, operations, legal requirements, security improvements or service providers. The effective and last-updated dates are shown at the end of this page.