Privacy Policy

This Privacy Policy explains how R Rumi Diamond ('we', 'us', 'our') handles personal information you share with us through our website and services. By using our site you accept the practices described here.

We collect the information you provide when you create an account, place an order, book an appointment, or contact us.

• Contact details such as name, email, phone number and country.
• Delivery and billing addresses for fulfilling orders.
• Order history and preferences linked to your account.
• Communications you send to our atelier or customer care teams.

• Process and deliver your orders, including communicating order status.
• Provide concierge service, respond to inquiries and book appointments.
• Improve our products, services and the experience of our site.
• Send relevant updates and offers where you have agreed to receive them.

We only share your information with trusted partners who help us operate our business — payment processors, shipping carriers, and IT providers. They are bound to protect your data and use it only for the purposes we authorise.

We use industry-standard encryption, access controls and secure infrastructure to protect your information. Payment details are processed by PCI-compliant providers and are never stored on our servers in raw form.

You may request access to, correction of, or deletion of your personal information at any time. You may also withdraw consent to marketing communications.

To exercise any of these rights, please contact us

We may update this Privacy Policy from time to time. Material changes will be communicated through the site. The date of the most recent revision will always be shown here.