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Legal & Policies

Cancellation Policy

How and when orders may be cancelled before dispatch.

Cancellation Before Dispatch

Orders may be cancelled at no charge until they are dispatched. Please contact our customer care team as quickly as possible to request a cancellation.

After Dispatch

Once an order has been dispatched it cannot be cancelled. The piece may instead be returned per our Return Policy & Warranty.

See our Return Policy & Warranty

Bespoke & Personalised Pieces

Custom, bespoke and personalised pieces enter production as soon as the order is placed. Cancellations are not possible once production has begun.

Refunds for Cancelled Orders

Approved cancellations are refunded to the original payment method within 10 business days. Any transaction or currency conversion fees are borne by the customer.